FAQ

How do I register?


It is very easy to set up a new YangaWin account. In order to place your bets at YangaWin you must first register a new account. You can sign up by filling in the player registration form. It is very important that you provide us with correct personal information so that we can provide you with the best online betting services.

According to the regulations that govern YangaWin, all players must provide a valid ID (a colour picture of a passport, a National identity card, Voter Card, or a Driver’s licence). The time period within which you must upload this document will be visible in your YangaWin account when necessary.

The company reserves the right to deny customers who provide false information as well as refuse them the payment of any winnings and/or money withdrawal requests. At any time, the company may request additional information from any user. Upon request, the user is obligated to provide an official document in order to prove their identity such as a passport, driver's license or identity card.

How do I deposit and withdraw money?


YangaWin offers a great number of methods to deposit and withdraw your money. We are also constantly searching for new and better payment methods to be added to our system.

For more information on all available deposit and withdrawal options, visit the Payment Methods section, or go directly to YangaWin’s Deposit or Withdrawal sections.

Deposit Withdrawal


How do I cancel a withdrawal request?


If you want to cancel your withdrawal request, you are able to do it before it is processed. Click on your username > withdrawal, then choose the withdrawal request that you want to cancel. Your money will be transferred back to your gaming account within a few minutes.

Withdrawal

Note: You must be a registered YangaWin user to deposit/withdrawal money at YangaWin.

How do I place a bet?


To bet on a single event choose the betting market from the 'Sports Categories' on the YangaWin homepage, or simply click on one of the odds available in the 'Popular Bets' or 'Last Minute Bets' sections. Once you find the event, click on the selection you want to bet on and your pick will automatically appear in the Bet Slip.

Betting


Once your bet is in the Bet Slip, you can enter the amount of money you wish to wager on your selection by typing a number into the 'Stake' box. You can add up to 40 games on one Betslip. As soon as you are satisfied with your selection, click 'Confirm'.

How do I place a Multiple-bet?


In order to place a multiple-bet, you must first select at least two different outcomes of different events. This will enable the multiple-bet tab in your Bet Slip in the top right corner of the page. You can now navigate using the 'Sports Categories' menu on the homepage or by browsing through the markets in the 'Popular Bets' and 'Last Minute Bets'. Add your bets to the multiple-bet Slip by clicking on the odds you wish to bet on.

As you add bets to your Bet Slip you will notice the 'Total Odds' changing. Once you have added your bets to the multiple-bet Slip you can enter the amount of money you wish to wager on your selection by typing the amount into the 'Stake' box.

You can add up to 40 bets to your multiple-bet. If you add more bets to the slip you will notice the 'Potential Winnings' change according to the 'Total Odds'. Once you enter all the bets, check to see if you ‘re satisfied with your selection, and if you are, click 'Confirm'.

Note: You must be a registered YangaWin user in order to place bets.

How do I place a System bet?


In order to place a system bet, you must first select at least three different outcomes of different events. This will enable the System tab in your Bet Slip in the top right corner of the page. You can now navigate using the 'Sports Categories' menu on the homepage or by browsing through the markets in the 'Popular Bets' and 'Last Minute Bets'. Add your bets to the System Bet Slip by clicking on the odds you wish to bet on.

Once you have added your bets to the System Bet Slip you can enter the amount of money you wish to wager on your selection by typing the amount into the 'Stake' box. Below the 'Stake' box you will see check boxes that allow you to select the type of system you wish to bet on.

You can add up to eight bets to your System bet. If you add more bets to the slip you will notice the 'Potential Winnings' change along with the types of Systems available for betting. As you change the System bet type you will notice your 'Overall Stake' and 'Potential Winnings' change as well. Once you enter all the bets, check to see if you ‘re satisfied with your selection, and if you are, click 'Confirm'.

Note: You must be a registered YangaWin user in order to place bets.

How long does it take for bets to be settled?


We aim to settle your bets as quickly as possible. Our customers are our highest priority at YangaWin and therefore we do our best to process all the bets in time. A delay could occur due to the requirement of official validation for the outcome of the event. Should you encounter any issues with the settlement of your bets, please contact our customer service for immediate assistance.

How do I follow my transactions, current bets and results?


As a registered user of YangaWin, you can follow all of your transactions, bets in play and results at any time through the following options: Transactions or Betting history

How do I Cash Out?


Step 1: Log in your YangaWin account.

Step 2: Enter your coupon code into the ‘Coupon Check’ bar.

Step 3: Select ‘Cash out’ to cash out and claim your current winnings.

Alternatively, simply click on ‘My Bets’ or use ‘Bet Search’ to find the ticket and view the cash out value. Click ‘Proceed’ to cash out.

How Cash-Out Works Offline [In-Shop]


I. Give your coupon ID to the Agent in the shop to confirm the value of the Cashout.

II. Agent checks using 'Coupon Check' or 'Bet List'

III. After confirming the cash-out value, the cashier clicks 'Proceed' to cash out on behalf of the player. Simple!

IV. Kindly note; Cash out may be available any time of the day

V. Cash out requests have a time delay. During this delay, any price changes, suspension of markets, and any other system errors that are detected may cause the cash out to be rejected.

VI. On successful cash out request, the bet is settled and credited immediately. The actual final result of the original bet will have no impact on the cashout amount.

How do I adjust my account settings?


By clicking your username button and selecting ‘Profile’, you can view your account settings as well as upload documents, change your password, limit your losses, deposits, and withdrawals; self-exclude yourself from gambling at YangaWin and disable your account.

Is my data safe at YangaWin?


YangaWin takes your privacy and security very seriously. All data and personal information is protected by the industry leading security features and encryption methods. Visit the Security & Privacy page to find out more.

What is Event of the Day?


Event of the Day is a selection of the most important events of the day with better (bigger) odds. To get those odds you must combine a certain number of outcomes from different events, which are indicated above the event name in the Event of the Day section. You can’t use the improved odds for single bets or combinations made of fewer outcomes than required.

Why can I no longer access my YangaWin account?


If you are having trouble accessing your YangaWin account, don’t hesitate to contact our customer support team at info@yangawin.ng or via Chat, and we’re going to help you solve any issues as soon as possible. Please note that a forgotten password and Inactive account are the most common unsuccessful login issues. If you have any additional questions or would like to make an enquiry about re-opening your account, please contact us at info@yangawin.ng.

Can I cancel my bet?


No. Once a bet has been confirmed, it cannot be cancelled.

Do I need separate accounts for Sports Betting, In-play, and Promotions?


No. One account covers it all – while logged in, you will be able to bet on any sports, place bets on In-Play or give any of our promotions a go, as well as use any other services you see in the YangaWin website. All the funds in your account will be accessible for any of and all of the games.